Frequently Asked Questions
Simple answers to help you feel confident and informed.
We know planning a cremation can feel overwhelming — especially during a difficult time. Here are answers to the questions we get most often from families choosing our online cremation service.
Ashes can be returned to you by hand delivery or registered post, depending on your preference. We’ll confirm this with you during the process.
We’ll coordinate directly with the facility to arrange transfer. You won’t need to manage any logistics—we’ll handle everything for you.
Most cremations are completed within 7–10 business days, including registration and return of the ashes.
Cremations are conducted at licensed and accredited crematoriums in Sydney, with care and professionalism throughout.
We’re available 24/7 for urgent collections, including from hospitals, nursing homes, or private residences across Sydney.
Yes. Many families choose to hold a private memorial, scattering ceremony, or gathering after the cremation in a place that feels personal and meaningful.
Our fixed price includes transfer of your loved one, cremation, death certificate, and return of ashes within the Sydney Metro area. There are no hidden fees or upsells.
No. Our entire process is done online or over the phone. You don’t need to leave home at any point.
We’re an online-only cremation service based in Sydney. We don’t offer traditional funeral ceremonies or in-person appointments, which helps keep things simple and affordable.
You can arrange everything from home. Simply fill out the online form, make your secure payment, and we take care of the rest—from collection to cremation and returning your loved one’s ashes.